Simmons Mattress Reviews — What They Reveal Between the Lines

When you begin checking out Simmons mattress reviews online, it’s important (as I have said elsewhere on this site) to keep some perspective about consumer-based mattress ratings in general: negative mattress reviews are very common, something I explain in more detail in this article on bed mattress reviews in general.

But it’s also important to be aware of changes in the mattress industry and mattress technology, both of which can have a big impact on customer satisfaction.

Comparing Mattresses and Mattress Reviews — Posturepedic vs. Beautyrest

It’s difficult to evaluate Simmons mattress reviews en masse without comparing them to those of their main competitor, Sealy.

On innerspring coil mattresses, it is safe to say that Sealy is the overall winner, which is not saying that much. What that means is that out of hundreds of reviews, with a maximum of five stars, Sealy rates between a three and four rating. Simmons ranks just a little bit below that, around a three.

And on the biggest mattress-review site, one which claims to collect hundreds of reviews from the most reliable and unbiased sources on the internet, Sealy Posturepedic rates a 65% customer satisfaction score, while Simmons Beautyrest rates 63%. Not a whole lot of difference.

Note: Since most reviews are about the flagship product lines of these mattress giants, Sealy Posturepedic and Simmons Beautyrest, those are the brands we’ll compare here.

When you consider Simmons mattress reviews on an individual basis, however, the picture changes. The fans of Simmons are just as likely to rave over their choice as the Sealy devotees. They use terms like “best mattress I ever slept on” and “I can’t wait to get into bed” so it does seem that positive reviews are equal to, and in some cases even better than, Sealy.

Most Common Complaints in Simmons Mattress Reviews

As an overview, the most common complaints of the Simmons Beautyrest line include

  • Permanent body impressions in the mattress shortly after purchase
  • Mattress wearing out too quickly, sometimes in a couple years or less
  • Mattress not meeting expectations of comfort
  • Problems with aches, pains and poor sleep were not resolved after purchasing the mattress, as they had hoped
  • Poor customer service, especially poor warranty coverage
  • Price was not reflective of value

Most Common Praise

What did most people who gave positive reviews like about the Beautyrest line? Comfort. The Simmons design details resonated with a lot of people who experienced a pleasant and restful sleeping experience. They also appreciated the low motion transfer and quietness of these beds.

Thoughts on Simmons Mattress Reviews

Body impressions are a common complaint among Simmons mattress reviews. The use of plush padding and pillowtops, which Simmons actually promotes (as do all the big mattress companies) are most often to blame, which is why we recommend avoiding these thick layers built into the mattress. It not only hikes up the mattress thickness, causing bed-making hassles, but jacks up the price as well.

Pillowtops and thick foam pads feel luxurious and wonderful in the store, but after months and years of use, they simply get flattened down. Memory foam in particular may develop body impressions that become permanent.

Some people like this quality, but according to the reviews, many are greatly bothered by it, even though, strangely enough, it’s used as a selling point by manufacturers. That is a bit unrealistic. It is almost as if mattress companies don’t have a clue about how their mattresses behave over time.

When a pillowtop caves in, there is no remedy even if the main core of the mattress is still in excellent condition. Considering that some of this top padding is 3 or 4 inches thick, it can be quite uncomfortable when it fails the long-term resiliency test.

A mattress should wear out all at the same time — and that is not happening right now with plush padding getting compressed and flattened long before the springs begin to weaken.

Lesson learned? Don’t buy thick pillowtop mattresses unless you are certain that they work well for you. Thin, lightweight people might have more leeway on this. Also, those with arthritis, fibromyalgia and pressure points do need more plush padding than others. Just make sure it is made from durable materials (hint — natural latex is considered among the best possible padding materials).

Durability Issues

The main selling point of the Simmons Beautyrest mattress has always been their emphasis on pocketed coil innerspring units. These coils used to wear out faster than the other type. However, recent advances in coil technology, using a thicker gauge of wire, heat tempering, and changing the configuration to make them stronger yet more resilient, has helped this problem.

At the same time, all other brands have jumped on the wrapped-coil bandwagon, so to speak, and with everyone offering some version, arguing about the durability of pocket coils compared to tied springs is rather pointless.

Nonetheless, many Simmons mattress reviews turn negative on the subject of durability.

If you are a heavy person whether because of height or weight, keep in mind that construction and mechanics may need to take a higher priority for you.

But there are other factors to keep in mind as well:

  • Innerspring mattresses as a group tend to get worse reviews than memory foam and latex foam mattresses.
  • The Simmons brand is almost equal to Sealy when similar models are compared, with Sealy having a slight edge.
  • The less expensive models tend to have more complaints than the more expensive ones.
  • Most reviews of the Simmons Beautyrest collection line up pretty well with reviews of all other mattresses in the same category.

Simmons Warranty Issues and Customer Service

Simmons does not stand out in resolving warranty issues. This has become such a pervasive problem in the mattress industry that one has to wonder why they give such long warranties in the first place… Oh right, a long warranty is a great sales device.

The way to avoid warranty issues is to understand upfront what they cover and what they don’t. Many people have unrealistic ideas of what the warranty covers and even more importantly, what might void the warranty. This is not meant as a blame-the-victim commentary—but a decidedly pessimistic attitude might help you take more precautions. And perhaps it will also sway you towards a firmer bed with less chance of sagging and compressing or even an all-foam latex, viscoelastic or combination mattress of excellent quality.

Since most problems that warranties cover show up in the first six months of purchase, make preventive care number one — this means doing whatever you can to avoid staining the mattress, as even one drop of blood or other liquid can void the warranty no matter how awful the mattress turns out for you!

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